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Guest Information · คำถามที่พบบ่อย
Boat transfers, check-in, pets, house rules and island life — the questions our guests ask most, answered.
★ Most frequently asked
Quick answer:Depart from Bali Hai Pier Pattaya to Na Baan Pier. Ferry is 30 THB (35-40 min), Speedboat is 150-200 THB (15 min). Free resort pickup available.
Cross over from Bali Hai Pier Pattaya directly to "Na Baan Pier Koh Larn". • Passenger Ferry (30 THB/person): Takes ~35-40 mins, departing hourly from 7:00 AM to 6:30 PM. • Speedboat (150-200 THB/person): Takes ~15 mins with frequent departures all day. * Upon reaching Na Baan Pier, simply dial 082-7144233 and the Rimtalay Resort shuttle team will pick you and your luggage up for free.
Quick answer:Check-in from 2:00 PM, Check-out by 11:30 AM. Free luggage storage available at lobby so you can explore Koh Larn or relax at Indigo Cafe.
• Check-in Time: from 2:00 PM onward • Check-out Time: by 11:30 AM If you arrive on Koh Larn before 2:00 PM, feel free to store your luggage at our reception lobby for free, then relax at Indigo Cafe, stroll our seaside pier, or explore the island. Early check-in is complimentary subject to room readiness on that day.
Quick answer:Dogs & cats welcome (Small-medium 500 THB/night, large 800 THB/night, refundable deposit 1,500 THB).
Rimtalay Resort Koh Larn warmly welcomes companion pets (Pet-Friendly Resort). We gladly accommodate vaccinated dogs and cats. • Small to Medium Pets (<15 kg): 500 THB / pet / night • Large Pets (15-25 kg): 800 THB / pet / night • Security Deposit: 1,500 THB per stay (refunded in full upon check-out inspection) • Please inform us during booking so we can assign suitable pet-friendly rooms.
Quick answer:Yes, Pattaya City automated parking garage is located directly opposite Bali Hai Pier with 24/7 security & CCTV (~250-300 THB/day).
Yes, secure indoor automated parking is available at the Pattaya City Bali Hai multi-story car park directly adjacent to the pier gates, featuring 24/7 security guards and CCTV monitoring. Daily rates are approximately 250 - 300 THB per day. Once parked, our pier concierge will assist with your luggage transfer straight onto your boat.
• 100% Free Cancellation: Full refund when cancelled at least 7 days prior to check-in date. • 3 to 6 Days Notice: Eligible for one free date-change within 6 months, or 50% of the first night fee. • Under 48 Hours / No-Show: Non-refundable. * In the event of official maritime authority weather advisories prohibiting boat crossings, 100% complimentary rescheduling is unconditionally honored.
Guest safety is our paramount priority. We monitor real-time marine advisories from the Thai Marine Department and Pattaya meteorological stations. During severe wave alerts, speedboat voyages are paused and transitioned to certified large ocean passenger catamarans. If crossing is restricted by maritime authorities, free date-change rescheduling is granted with zero penalty fees.
Our iconic white wooden ocean pier is one of Koh Larn's best squid fishing spots, especially from 6:30 PM to 11:00 PM under our green squid-attracting lights. Fishing rods and squid lures are available for a small rental fee. Any fresh catch can be prepped as live sashimi or grilled by our seaside kitchen.
Yes! We provide seaside BBQ grill setups complete with charcoal, grilling grates, plates, utensils, and our signature spicy Thai seafood sauce (300-500 THB/set). You can buy live seafood, giant prawns, and squid from the local morning market at Na Baan Pier to grill at sunset, or order our pre-marinated BBQ platters directly.
We offer complimentary electric resort shuttles for transfers between our resort and Na Baan Pier. For island explorers wishing to discover Windmill Viewpoint, Tien Beach, or Tawaen Beach, we provide on-site rental of quality automatic scooters (including 2 safety helmets and full fuel) for 300 - 400 THB/day. Island songthaew taxis can also be summoned via reception anytime.
Rest completely assured! Rimtalay Resort is equipped with heavy-duty backup industrial generators synchronized with solar power, eliminating island blackout worries. We also maintain large-capacity freshwater storage tanks ensuring high-pressure hot water, air conditioning, and Wi-Fi run seamlessly 24/7.
Yes, 24/7 private VIP speedboat charters are readily available. Whether you prefer an intimate private crossing or arrive outside scheduled departures, our twin-engine speedboats or luxury catamaran can be reserved starting from 2,500 - 3,500 THB per crossing (accommodating 8-12 guests). Simply inform our concierge prior to arrival.
Pets are welcome to stroll our sandy shoreline, coastal gardens, and open-air beachfront dining deck. We kindly request keeping pets on a leash in public spaces. For hygiene standards, pets may not swim in the common swimming pool.
Upon pre-registering your pet, each room will be outfitted with our signature "Pet Welcome Kit" containing: 1. Soft sanitized pet bedding 2. Stainless-steel water and food bowls 3. Dedicated pet towels and training pee pads 4. Complimentary pet treats 5. Biodegradable waste bags 6. Beach fetch toys for seaside play
All rooms are strictly 100% smoke-free indoors. Designated outdoor smoking zones are provided throughout the perimeter (a 3,000 THB cleaning fee applies to room violations). Quiet Hours are observed from 10:00 PM to 7:00 AM. We kindly request guests to refrain from loud amplified music during these serene nighttime hours.
Drones may be flown exclusively over open ocean and public beach areas in compliance with Thai aviation laws. Low-altitude flight over private villa balconies, rooms, or private pool zones is strictly prohibited to respect guest privacy.
Still have a question?
Call our front desk or message us on LINE — we usually reply within minutes during the day.